Where to call if there is no gas in the apartment: reasons for disconnection + procedure for action in the absence of gas
Comfort for modern people now plays a big role in life.When the water and gas are turned off, it becomes annoying: there is nothing to wash the accumulated dishes with or nothing to cook food with. Let's take a closer look at the second problem. What to do when there is no natural fuel, where to call if there is no gas in the apartment, because it is not always possible to find out from the neighbors about the problem.
There is no need to worry right away, as gas suppliers may make emergency shutdowns. When carrying out unplanned work, gas service employees sometimes do not notify consumers about the shutdown.
The reasons for stopping the supply of a resource vary. In addition to breakdowns, gas is also turned off for late payment, then there is no need to call the gas service. The defaulter will first have to pay off debts, including: accrued penalties and fines. Then pay the required amount for reconnecting to the gas line and other costs. We will further consider all the cases that may exist, we will tell you where to go if there is no gas in the house.
The content of the article:
Reasons for turning off the gas in the apartment
Blue fuel is today the most popular source for both heating rooms and cooking. Thanks to the affordable price and maximum ease of use of these raw materials, no one will refuse the resource on their own initiative.
What to do when the gas goes out in your apartment, and it comes as a complete surprise. First you need to protect yourself, cover everything gas taps in the rooms, and then find out the reason, because the sources of problems can be different.
The most common reasons for turning off the gas:
- emergency situations on gas pipelines, various damage to the gas pipeline or other components of gas pipeline systems;
- damage to gas pipes, taps in apartments, multi-storey buildings. Gas leak detected by gas services or users;
- if in the apartment of one of the residents of the house there is a malfunction of the gas appliance or a gas leak, then the entire house can be shut down;
- gas is turned off due to vehicle accidents, near gas mains, when there is reason to suspect that the pipe is damaged;
- gas supply is stopped for the period when new users are connected to the mains.
Every resident of an apartment building should know what if the gas is turned off, then all safety precautions must be observed.
First, turn off all the valves in your apartment, then, if possible, notify your neighbors that the gas supply to the house has been stopped, so that they also turn off all gas appliances. After this, you can find out what happened and what was the reason for stopping the gas supply.
Gas service specialists can turn off gas supplies only for valid reasons; for this reason, you should treat their work with understanding.After all, any cause of failure in the gas system requires special attention.
Procedure for turning off the gas
The characteristics of the gas are known even to schoolchildren; it is a volatile substance. In the gas main it is always under pressure, because without pressure it will not be supplied to consumers. Natural gas leaks sometimes occur due to wear and tear. hoses, pipes, valves, taps. As a result, you may notice an unpleasant odor.
More information about the service life of gas pipes can be found in this material.
And there is another characteristic feature of household fuel - the ability to accumulate in a closed space. According to its characteristics, gas is lighter than air, so it first accumulates at the top, which can end badly if you don’t immediately pay attention to the characteristic smell in the apartment.
Natural gas is a highly flammable substance, and large quantities of the natural resource burn at lightning speed with very high temperatures. The force of the shock wave from one spark in a room with a large amount of gas can even demolish the walls of a house, collapse ceilings, not to mention the glass of windows and doors.
Leakage of natural fuels is often the source of various disasters: from the destruction of housing to the death of people. And that's not all, being in an apartment with a large amount of gas can cause poisoning.
The process does not occur immediately; the person initially loses consciousness. This happens because there is not enough oxygen in the house.If there is no one nearby, this will lead to sad consequences - death.
Reverse draft is also an important feature that must be taken into account in critical situations when gas has filled the entire room and a fire has broken out in a sealed room. In this case, the gas has no natural outlet because all the windows and doors are closed. When the door is opened, the fire can escape into another room, which is life-threatening.
To prevent the sad consequences described above, before calling someone when the gas in the house is turned off, do the following:
- Close all burners, turn off the boiler and water heater.
- Close all gas valves in the house.
- Warn your neighbors about the gas supply to your home being turned off.
- Let them also turn off their gas taps and turn off their gas appliances.
- If you smell gas somewhere, open the windows and doors for ventilation.
- Do not use lighters, do not light a fire, do not turn on lights.
Only after taking these safe measures, call the gas service: 04, clarify the situation, why there is no gas in your house.
According to the rules, gas network workers must eliminate all causes of breakdowns of gas equipment and pipes within two days. And the company must respond to the call as quickly as possible.
Who to call if there is no gas?
So, when you have implemented all the safety measures in case gas is released into the house and no one is home.Everything will be turned off, and you won't have to worry about natural fuel filling the room.
Proceed to the next point - find out the reason for the lack of gas. To do this, call the gas service by phone: 04 (from a landline phone).
The service operator must know why there is no gas supply in your area when supplies of blue fuel to your home are resumed. He will advise you and provide the necessary information.
If you call from a mobile phone, the gas service number will be slightly different from the landline number 04; from a mobile phone you need to call 104.
Everyone who has gas in their house or apartment bears some responsibility for all the risks associated with natural fuel. When leaving home, you should always check the taps and valves to ensure there are no leaks anywhere. If you smell gas in your apartment or on the landing, you should definitely contact the gas service.
Gas was turned off for non-payment - tips
Previously, we discussed a situation where there was no gas supply for some time due to breakdowns or planned events. What to do when the gas is turned off due to non-payment, and the consumer probably knows that he has debts? Indeed, at present, gas services have the right to turn off the supply of a natural resource even when consumers have two months of debt.
In this situation, suppliers are required to notify customers that they are either required to pay debts or their gas will be turned off. Moreover, the notification is sent by registered mail 20 calendar days before the disconnection date.
Sometimes consumers do not receive such letters, and do not know why the supply of blue fuel to their home was stopped. Ignorance will not free the consumer from paying for gas supply services. Therefore, you should always check whether there are any debts, check whether all payments have been received by the gas workers.
When controversial situations arise, you need to visit the gas service subscription department. If there are debts, ask for a deferment. One call to the gas service: 04 will not solve the problem.
Fuel suppliers will agree to a meeting if the debtor writes a statement indicating the reason for non-payment of services and promises to pay for gas supply by a certain date. The debtor also has the right to send a letter of complaint to Rospotrebnadzor and the Ministry of Justice in the event that Gorgaz does not pay attention to his application for a deferment of debt repayment. You can read more about where to complain about the gas service Here.
Conclusions and useful video on the topic
The video posted below allows you to better explain the topic of stopping the supply of gas to the house. The video gives an example of when gas workers turned off the gas in an apartment building, and how residents came out of this situation:
There are many examples of gas workers turning off gas supplies for one reason or another. Therefore, the question of where to call if there is no gas worries many consumers. If there is temporarily no gas supply in the apartment, first you need to turn off all the valves, and then call gas service 04 and clarify the situation.
Under no circumstances should you independently look for a common gas valve for an apartment building and turn it on without the knowledge of the gas supply service workers.
If the gas supply was turned off in your house for various reasons and you have already encountered this problem, then share how you resolved the issue. Perhaps you have any other additions to our information? Leave your comments below in the block.
Previously, with landline phones everything was simpler and clearer. 01 - ambulance, 02 - police, 03 - fire, 04 - gas service. From a mobile phone, it’s probably better to call through 112.
Where should I turn if my neighbors are heating themselves with a gas stove, bricks are lying on top, yesterday one burner went out and gas began to fill all the rooms, we almost died. We need help. The neighbors drink every night and smoke in the house.
Hello, tell me where to call if there are problems with the gas meter, it seems to be clogged, the gas flows in large quantities, and sometimes it goes out.
Hello! Please tell me what to do if in an apartment building one apartment is not allowed to check the gas. The whole riser was turned off, we have been without gas for 30 days. Gazprom refers to the Criminal Code to gain access to the apartment. The Criminal Code refers to the police so that they find the owner of the apartment, and everything goes in a circle. No one cares about us. What to do, where to write? Who should I go to?
Tell me where to turn if our gas service does not provide additional gasification... They signed the agreement and are silent for six months
Tell me where to turn if our gas service does not provide additional gasification... They signed the agreement and are silent for six months